连不上我的 NAS / WebDAV / SMB？

请依次检查：① 地址与端口是否正确（SMB 默认 445；WebDAV 各品牌不同，例如群晖是 5005 / 5006）； ② 用户名与密码；③ 设备与服务器在同一局域网，并且首次连接时允许了系统弹出的「本地网络」权限； ④ 服务器本身在线。App 会直接与你填写的地址通信，数据不经过我们。

阿里云盘登录失败？

请确认该账号可以在阿里云盘官方客户端正常登录，并在扫码有效期内完成授权。

有些影片无法播放或黑屏？

Rialto 支持 H.264/AVC 视频；HEVC、杜比视界等格式能否播放取决于片源与设备， 可尝试该影片的另一个画质副本。

播放卡顿、频繁缓冲？

高码率 4K 受源带宽与设备限制。可尝试更低码率的副本、改用有线网络， 或确认没有其他设备在占用同一条链路。

字幕有问题？

支持外挂字幕（与视频同目录、同文件名的 .srt / .ass 等）与内嵌字幕， ASS/SSA 样式字幕完整渲染；时间轴偏移可在播放器内调整。

添加了文件夹，但扫描不到影片？

确认文件夹已作为「电影 / 剧集 / 纪录片」媒体库添加。媒体库索引只保留在本机， 删除 App 会一并清空，重新添加后需要再扫一次。

元数据和封面来自哪里？

优先读取文件自带的 NFO；没有 NFO 时，App 会按片名向 TMDB 查询元数据与封面， 可以在「设置」里关闭在线刮削。

我的凭据和播放记录存在哪？

全部只保存在本机：连接凭据（服务器地址、账号、密码）、播放历史、播放进度、 媒体库索引与封面缓存；卸载 App 后一并删除。详见隐私政策。

支持哪些设备？

iPhone / iPad（iOS 17.0 或更高版本）、Apple TV（tvOS 18.0 或更高版本）。

界面语言有哪些？

简体中文、繁体中文、英语、日语、韩语、德语、法语，跟随系统语言。

I cannot connect to my NAS / WebDAV / SMB.

Please check, in order: ① the address and port (SMB defaults to 445; WebDAV ports vary by brand, e.g. Synology uses 5005 / 5006); ② username and password; ③ that the device and the server are on the same LAN and that you allowed the Local Network permission when iOS/tvOS asked; ④ that the server itself is online. The app talks directly to the address you entered — data never passes through us.

Aliyun Drive sign-in fails.

Make sure the account can sign in to the official Aliyun Drive client, and complete the QR-code authorization before it expires.

Some videos will not play, or the screen stays black.

Rialto supports H.264/AVC video. Whether HEVC, Dolby Vision and similar formats play depends on the source and your device — try another quality copy of the title.

Playback stutters or keeps buffering.

High-bitrate 4K is limited by source bandwidth and device capability. Try a lower-bitrate copy, switch to a wired network, or make sure no other device is saturating the link.

I have subtitle problems.

External subtitles (same folder and file name as the video, e.g. .srt / .ass) and embedded subtitles are both supported, with full ASS/SSA styling. Timing offsets can be adjusted inside the player.

I added a folder but no titles show up after scanning.

Make sure the folder was added as a Movies, TV Shows or Documentaries library. The library index is kept on the device only: deleting the app clears it, so the folder must be re-added and scanned again.

Where do metadata and artwork come from?

NFO files shipped with your media are used first. When there is no NFO, the app queries TMDB by title for metadata and artwork — this can be turned off in Settings.

Where are my credentials and playback history stored?

On your device only: connection credentials (server address, account, password), playback history and progress, library index and poster cache. All of it is removed when you delete the app. See the Privacy Policy.

Which devices are supported?

iPhone / iPad (iOS 17.0 or later) and Apple TV (tvOS 18.0 or later).

Which interface languages are available?

Simplified Chinese, Traditional Chinese, English, Japanese, Korean, German and French — the app follows your system language.